Caroline Tully - 17 years in gas heater service across Hobart.

The first gas heater service job Caroline did under his own name in Hobart was in 2002 - a fixed-price contract that ran $1,800 over budget because he hadn't allowed for the second day of weather. He went back to the homeowner, explained why, and did not pass the cost on. 17 years later he is still doing it the same way: every quote we issue is all-inclusive, weather and access risk priced in, and if a surprise lands on the dig, it's our cost not yours.

The Hobart side of it.

Hobart is not a market we read about; it's the market we live in. Caroline is rebuilding a 1980s Land Cruiser troop-carrier in the shed - the kind of detail that doesn't fit on a quote but does explain why the crew is on time, why the price doesn't drift, and why we'd rather pass a job to a mate than do work in a suburb we don't know. Every quote we issue is from someone you can put a face to.

Credentials & memberships.

• Licensed gasfitter, Tasmanian Gas Safety Act 2019
• ESV-registered
• Public liability + workmanship insurance current; certificates available on request.
• Written, fixed-price quotes (no "from $X" range pricing).
• Same-person quoting and supervision - not a call-centre handoff.

One person, start to finish.

Caroline quotes the job and runs the crew that does the job. There is no handover, no junior estimator who lowballs the quote then upcharges on the day, and no third-party project manager who hasn't been on a job site in five years. If you ring at 7pm on a Wednesday, you get the person who's going to be on your property on Monday morning.

Written, fixed-price quotes.

Every quote we issue is all-inclusive - site assessment, weather risk, access risk, permit work if relevant. No "from $X" range pricing, no day-of-build surprise variations, no mid-job upsell. If a surprise lands on the dig that we did not allow for, it's our cost, not yours.

A crew that stays the same.

The Hobart crew is the same five people it has been for four years. We don't sub work out to chase-cheap labour-hire crews, we don't put apprentices on a job without a registered tradesperson actively supervising, and we don't run a roster of fly-in workers. Continuity is what makes the work hold up at the 10-year mark.